Как получить/активировать доступ в раздел поддержки?

[Invicto]

обычно без проблем апдейтил инфинити....а таперича не могу...не подскажете в чем дело? антивир отключен вообще...фаервола нету...с интернетом проблем нету...на саппорт захожу без проблем...донгл менеджер версии 1,26 а с обновлениями не хочет работать

----------Process started: 15:32:26----------
Locating server...
Server address found#1
Connecting to server#1...
Connection to server failed#1 Socket Error # 10060
Connection timed out.
Server address found#2
Connecting to server#2...
Connection to server failed#2 Socket Error # 10060
Connection timed out.
Server address found#3
Connecting to server#3...
Connection to server failed#3 Socket Error # 10060
Connection timed out.
----------Process started: 15:33:39----------
Locating server...
Server address found#1
Connecting to server#1...
Connection to server failed#1 Socket Error # 10060
Connection timed out.
Server address found#2
Connecting to server#2...
Connection to server failed#2 Socket Error # 10060
Connection timed out.
Server address found#3
Connecting to server#3...
Connection to server failed#3 Socket Error # 10060
Connection timed out.

вот лог донгл-менеджера


Dongle serial No (S/N): хххххх
Firmware version: 0111.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 0001 v.0164
Support area: http://www.infinity-box.com
- Username: ххххххх
- Password: хххххххх
Dongle parameters checksum: хххххх

- If you can't login into support area: contact to
- If you have problems during start software at first time: upgrade Dongle firmware.