Не могу зайти на поддержку Infinity Box

[Aleks100]

Сегодня отказаласаппрт чере шел,просит обновить бокс,донгл менеджер последний.выинул такой лог
Dongle serial No (S/N):*************
Firmware version: 010C.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 000B v.0141
Additional activated modules:
- 02: language editor
Support area: http://www.infinity-box.com
- Username: ****************
- Password: ****************
Dongle parameters checksum: 680D1D

- If you can't login into support area: send e-mail with this info to
- If you have problems during start software at first time: upgrade dongle firmware.