Как получить/активировать доступ в раздел поддержки?

[xeltinskinsq]

А что делать когда вот такое
----------Dongle upgrade started:12:22:44----------
Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Server connection successfully established.
S/N: хххххххх, Firmware: 0110.02
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Version check error: Error: Your update client version is expired! Please download new client from support area and start upgrade again.
Disconnected.

Dongle serial No (S/N): хххххх
Firmware version: 0110.02
Smart-card status: activated
Smart-card Registration/firmware upgrade required
"UK edition" status: Off
Last launched application: 001A v.0254
Additional activated modules:
- 04: Pin-Finder Adapter
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 769804

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to
- If you have problems during start software at first time: upgrade Dongle firmware.

----------Process started: 12:23:45----------
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 53591DD5, Firmware: 0110.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to


Софт запускается, работает, но только со старыми версиями, реселлер посылает подальше. Что посоветуете?