UFS_HWK ошибка при обновление

[karim5]

Прошу помощи, не могу обновить свой hwk через апгрейд клиента

Логи:

Server connection successfully established.
Authenticating on server...
Authentication stage error: Connection Closed Gracefully.

Тоже самое с ufs panel:

Логи:

App: UFSx (HWK) Control Panel v 2.3.0.1 by SarasSoft
Bo 1 Location: 18 Serial: *********
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: *********
HID: 6AED35CF426000D9, HWK: A1.04-PRO1
HWK: NOT AUTHORISED, Update Box
Bad I ABCD
Failed: -6
Your IP: ********************
Support: Account Not Exists
Something Wrong, Try to Use [Update Box]

Bo 1 Location: 18 Serial: *********
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: *********
HID: 6AED35CF426000D9, HWK: A1.04-PRO1
HWK: NOT AUTHORISED, Update Box
Support: Unknown Server Error

App: UFSx (HWK) Control Panel v 2.3.0.1 by SarasSoft
Bo 1 Location: 18 Serial: *********
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: *********
HID: 6AED35CF426000D9, HWK: A1.04-PRO1
HWK: NOT AUTHORISED, Update Box
Bad I ABCD
Failed: -6
Your IP: 46.232.167.252
Support: Account Not Exists
Something Wrong, Try to Use [Update Box]

Bo 1 Location: 18 Serial: *********
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: *********
HID: 6AED35CF426000D9, HWK: A1.04-PRO1
HWK: NOT AUTHORISED, Update Box
Your IP: ********************
Support: Account Not Exists
REST: Ok
UFS UFS3 Sarasoft, USB S/N: *********
NVML: OK
BOOT: UFxBoot V2.2 (c) SarasSoft 2003.
CORE: UFS_USB V2.8 (c) SarasSoft 2007.
SERN: *********
LIC5: True
BOXK: 0
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: *********
HID: 6AED35CF426000D9, HWK: A1.04-PRO1
HWK: NOT AUTHORISED, Update Box
Authentication stage error: Connection Closed Gracefully.

Бокс новый не разу не обновлял, пробовал на разных компах, результат тот же